IES MEMBERSHIP CANCELLATION
While a member may cancel their membership at any time, the IES does not refund member dues.
You may cancel your registration 30 days prior to a Conference for a 100% refund. A cancellation fee of 99.00 USD will apply.
Registrants who cancel their registration for any reason (including the denial of a travel visa due to delays or other issues) will receive a refund according to the following schedule:
- Registration canceled more than 30 days before the event will be refunded in full, less $99.00 cancellation fee.
- Registrations canceled less than 30 days but more than ten days before the event will be refunded 75% of the registration fee, less $99.00 cancellation fee.
- Registration canceled less than ten days before the event will not be eligible for a refund.
- No refunds are granted for “no-shows.”
- Transfers and substitutions of registration are not allowed.
For Live Webinars, and Seminars – IES will issue a full refund for cancellations received no less than 24 hours prior to the scheduled broadcast start time. Please email [email protected] to cancel & request a refund. Refunds will not be issued for cancellation requests received less than 24 hours prior to the scheduled broadcast start time.
For recorded webinars and other pre-recorded products – Once purchased, the webinar registration fee is non-refundable.
IES GOODS AND PRODUCTS RETURNS/REFUNDS
The Lighting Library, and Illuminance Selector Subscriptions – no refunds. The cancellation right is waived before digital content is provided.
Secure digital PDFs (Standards, LD+A Magazine, Research Papers, Education Materials) – no refunds. The cancellation right is waived before digital content is provided.
Printed products (Books, LD+A Magazine, etc.) – you can return a product for up to 30 days from the original date of the purchase. Shipping charges are not refundable. To request a refund, please complete a refund request form [PDF 43KB].
PROCESSING OF REFUNDS
- Refunds of registrations paid by credit card will be made by refunding to that credit card. Refunds of registrations paid by cheque will be made by cheque to the person or organization that issued the cheque.
- All refunds should be requested in writing by completing the refund request form [PDF 43KB]. (over the phone cancellations will NOT be accepted). ALL cancellations and refunds processed will incur a $99 cancellation/processing fee.