If you have ordered an IES Standard in a secure PDF format, upon opening the PDF, you may be prompted for a password. The password is the email address associated with your membership.Refund Policy
- The Lighting Library Subscription – no refunds. The cancellation right is waived before digital content is provided.
- Secure digital PDFs (Standards, LD+A Magazine, Research Papers, Education Materials) – no refunds. The cancellation right is waived before digital content is provided.
- Printed products (Books, LD+A Magazine, etc.) – you can return a product for up to 30 days from the original date of the purchase. Shipping charges are not refundable. To request a refund, please complete a refund request form [PDF 43KB].
- For Live Webinars, and Seminars – IES will issue a full refund for cancellations received no less than 24-hours prior to the scheduled broadcast start time. Please email [email protected] to cancel & request a refund. Refunds will not be issued for cancellation requests received less than 24-hours prior to the scheduled broadcast start time.
- For recorded webinars and other pre-recorded products – Once purchased, webinars registration fee is nonrefundable.